Customer Care
Returns & Refund Policy
At AVIKA JEWELLERY AND ACCESSORIES, we strive for perfection in every piece. If your selection isn't quite right, we offer a refined return and exchange process to ensure your total satisfaction.
•
Eligibility: Items must be returned unworn, in their original luxury packaging, and with all security tags intact.
•
Timeframes: You have 7 days from the date of receipt to request a return and 14 days for exchanges.
•
Non-Returnable Items: For hygiene and exclusivity reasons, custom-made pieces, gift cards, and sale items are final sale.
•
Quality Inspection: All returns are subject to a condition check upon arrival to ensure they meet our brand standards.
How to Return
We aim to make your return experience as seamless and refined as our jewellery. Please follow these carefully curated steps to ensure a smooth transition.
01
Contact our customer care team via email at official.avika@gmail.com or via phone to initiate your request.
02
Receive formal confirmation and detailed return instructions from our luxury concierge service.
03
Package your items securely in their original luxury packaging, ensuring proof of purchase is included.
04
Ship the package to the address provided in your confirmation email via a secure postal service.
05
Retain all tracking details until we confirm the secure arrival and inspection of your return.
Refund Process
Inspection
Upon arrival at our studio, each piece undergoes a meticulous inspection by our artisans. We verify that all items are returned in their original, pristine condition, unworn, and with security tags and luxury packaging intact.
Methods & Timing
Once approved, refunds are processed back to your original payment method. Please allow 5–10 business days for the transaction to reflect in your account. Alternatively, you may opt for a boutique store credit for immediate use.
Shipping Fees
Please note that initial shipping fees are non-refundable. For returns regarding faulty or incorrect items, AVIKA will cover all standard shipping costs. We recommend using tracked services for all returns to ensure safe acquisition.